Frequently Asked Questions

Destination Dublin has a set allocation with each venue which is clearly marked in the booking engine. If you would like alternative seats we offer an upgrade option which guarantees you premium tickets. If you are not sure we advise you book a non-ticketed package and follow the link to Ticketmaster where you can book specific seats numbers.

Tickets for the theatre or entertainment packages will be collected from the box office of the venue on the night of the show using your own name. If requested we can arrange for the tickets to be left at your hotel but recommend that they are picked up from the box office.

Yes, all hotels get immediate notification at the time of booking. We are in daily contact with each hotel & venue listed on Destination Dublin. Like any other website you just need to print & present your email confirmation upon arrival at your hotel.

We must charge 100% of the value of the package at the time of booking. A charge will appear on your credit card statement from Destdub Ltd. We have to charge 100% at the time of booking as Destination Dublin is required to pay for the Tickets & hotel accommodation within 24 hours. If you are booking a larger group and cannot pay the full amount at the time please contact us on 01 9059001 and we can try to arrange something for you. Any extras must be paid directly to the hotel upon checkout.

Any tickets purchased as part of a package are non refundable along with a €15 per person cancellation charge. The tickets will be posted out to you at the time of booking and can be given away in the event that you cannot make it to the show. If you are unable to attend a show we must receive notice within 48 hours or you will be charged the full price of the package.

Some hotel’s offer shuttle buses between the venue and the hotel for a small fee. This will be highlighted in the hotel description on the site. If you are part of 16 or more we can organise bus transfers for you.

In the event that you cannot make it to a show and want to change the name on the booking to someone else's we will require at least 48 hours notice to facilitate this.

Any package which includes transfer to and from the venue will clearly state this in the package description. For packages which do not include transport it is up to guest to organise their own transport between the venue and the hotel. Hotel receptions can provide details and prices of transportation. Some hotels do offer shuttle bus service at a small extra cost.

Dinner, where possible, is served in the hotel restaurant, however sometimes it is served in the hotel bar. Destination Dublin cannot garuntee that the dinner will be served in the restaurant.

Yes we appreciate that somebody organising a group may not wish to pay the entire group cost up front and have to chase everyone afterwards so we offer attractive payment terms for group bookings and even the occasional organiser discount.

Yes we do offer discounts on groups and . Please contact us to discuss your requirements on 01-9059001

No! We are a specifically a packages website and do not offer ticket only deals. If you are interested in tickets on their own we suggest you purchase via Ticketmaster or any other authorised outlet.

If you have successfully completed an online booking and not received your e-mail confirmation first please check your Spam folder and if you don't see it there please contact us on 01-9019005 and a member of our team can re-send your email confirmation.

For telephone bookings there may be a slight delay as your booking is processed manually and quite often our team may have a backlog. You should receive your booking within an hour of your call.

Please allow up to 10 days for delivery of the tickets. If you have booked the package within 5 days of the arrival date you will pick up the tickets from the box office,using the confirmation letter provided. If you have any concerns please phone us on 01 - 9019005 and we'll be happy to confirm that your tickets have been posted.

Allow yourself plenty of time to get to the venue. We recommend that you arrive in the hotel before 5pm and allow at least two hours for your meal and transport to the venue. Check the map provided on the site to ascertain the distance of your hotel from the venue.

If you are going to arrive late at the hotel please phone the hotel reception to make arrangements for your dinner etc.

If you are unable to book the hotel requested online phone one of our agents and we will endeavour to get you space in the desired hotel. It may be a simple case of our allocation for that property being used up. Call 01-9059001.

Please note that when a triple room can be either a room with three single beds or a room with a single and a double bed. Please state your preferance at time of booking as the hotel may allocated the latter if busy.